
SmarterChoice combines all your favorite brands into a single, easy-to-use comparison shopping experience, saving you time and effort.
SmarterChoice combines all your favorite brands into a single, easy-to-use comparison shopping experience, saving you time and effort.
If your apartment is one of the 8 million deregulated homes that have a ‘Smart’ meter, the answer is YES, you can choose who you get your electricity from.
No, you have the power to choose any provider and plan you want. Your community can not require you to use a specific provider.
According to the US Energy Information Administration (www.eia.gov), Texas apartments use, on average, 660 kWh of electricity per month.
No, electric service contracts are ‘location’ based. This means that if you’re moving from one location to another you have the right to cancel the existing contract at the old location without penalty or Early Termination Fees.
Click here to learn more about when Early Termination Fees can and can’t be charged.
No, and the term ‘transfer’ is a bit misleading. As stated above, electric service contracts are location based, they can not be ‘transferred’ to a new location. Your existing provider would love to keep you as a customer and may use the term transfer, but if you’re moving to a new location the contract/account at your old location must be closed. If you want to keep your current provider, you’ll need to enter in to a new contract with them for the new location, with new pricing and a new term.
If you enroll in service through SmarterChoice.com the Proof of Service documentation required by your lease is automatically emailed to both you, and your community.
Click here to view a sample of the ‘Proof of Service’ document we send out.
SmarterChoice provides an easy-to-use shopping platform that helps you sign up for electric service, but once you do, all billing statements, payments and other communications will be between you and the service provider you signed up with.
No. The reliability of your service is the responsibility of the Transmission and Distribution Utility (TDU). All service providers use the same TDUs. The Public Utility Commission of Texas regulates TDUs and requires that they provide the same quality of service without consideration of which retail electric provider you choose.
If your entire community is without power you may be able to find more information about the outage by viewing your TDU’s outage map.
TDU power outage contact information:
Oncor | View Outage Map | Report Outage | 888-313-4747 | www.oncor.com |
CenterPoint | View Outage Map | Report Outage | 800-332-7143 | www.centerpointenergy.com |
AEP Texas | View Outage Map | Report Outage | 866-223-8508 | www.aeptexas.com |
TNMP | View Outage Map | Report Outage | 888-866-7456 | www.tnmp.com |
City of Lubbock | View Outage Map | Report Outage | 806-775-2509 | www.lpandl.com |